1. Order Processing
- We strive to process and ship orders within 1-2 business days of receiving them.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Methods and Costs
- We offer standard, expedited, and overnight shipping
- Shipping costs are calculated based on weight, destination, shipping method and will be displayed at checkout.
3. Delivery Timeframes
- Estimated delivery timeframes are provided at checkout and in the shipping confirmation email.
- These are estimates and may vary due to unforeseen circumstances such as weather or carrier delays.
- EachPaw is not responsible for delays caused by the shipping carrier.
4. Shipping Destinations
- We currently ship to the United States excluding Hawaii and Alaska
- For international orders, please note that you may be responsible for any applicable customs duties, taxes, or fees imposed by your country.
5. Order Tracking
- You can track your order using the tracking number provided in your shipping confirmation email.
- If you have any questions about your order status, please contact us at support@eachpaw.com
6. Shipping Address Accuracy
- Please ensure your shipping address is accurate and complete.
- EachPaw is not responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact us immediately.
7. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.
- We will work with you to resolve the issue promptly, which may include filing a claim with the shipping carrier or sending a replacement order.
By placing an order with EachPaw, you agree to the terms of this Shipping Policy.