Retro Luxe Pet Stroller

Nostalgic Retro Look: The Retro Luxe resurrects the elegant luxury stylings of yesteryear with a modern twist that is sure to turn heads whether you choose the reserved soft sage or eye popping prism black.

Urban Ready Design: From it's light-weight (just under 17 pounds) and convenient shoulder carry strap to it's 360º maneuverability and spacious storage basket, the Retro Luxe is especially well suited to urban living.

Multi-Pet Friendly: Dual Security tethers, a spacious cabin with two way folding canopy, 55 lb. weight capacity and fold down front bumper, make the Retro Luxe an excellent choice for multi-pet families

Ibiyaya’s meticulous quality assurance process ensures that all our products are devoid of defects at the point of purchase. We offer a 2-Year Manufacturer’s Warranty.

Product Covered under 2-Year Manufacturer Warranty

Product malfunctions, failures, or defects that occur due to substandard materials or craftsmanship within the first two years post-purchase fall under the purview of the manufacturer’s warranty, as determined by the manufacturer, contingent upon the provision of proof of purchase.

Our warranties are non-transferable and will be invalidated if the product has been mishandled, neglected, modified, interfered with, or damaged in any way. We retain the right to substitute, discontinue, alter, or change any product or part at any given time without prior notification. If the product is discontinued or modified before a warranty claim, we will replace the defective product or part.

Warranty Claims Procedure

All warranty claims must be addressed to the original place of purchase, including products purchased through our distributors and affiliate websites. If you intend to file a warranty claim, kindly contact us immediately at (909) 6020002 ext 802 or email us at pet@ibiyaya-usa.com from Monday to Friday, between 7:30 am to 5:00 pm, EST.

Be ready to provide photographs to facilitate the claim processing by our team. Ibiyaya will determine any defects with relevant evidence. If a defect is confirmed, Ibiyaya will replace the defective part with a similar or identical product at no cost.

Replacement Parts Policy

We take pride in the superior craftsmanship of our products and aim for your complete satisfaction. If you encounter a problem with your item upon receipt, please contact our customer service at (909) 6020002 ext 802 or email us at pet@ibiyaya-usa.com.

Photographs of the product may be necessary to ascertain the nature of the warranty claim. If replacement parts are needed, they will be dispatched within 3-5 days.

While we do offer replacement parts for all pet strollers and some pet backpacks, damages stemming from wear and tear, misuse, or other uncontrollable incidents are not covered under warranty, and the cost of replacement parts will be borne by the customer. For returns of unopened items, refer to our Return Policy for further details.

Product Not Covered Under Manufacturer’s Warranty

The Manufacturer’s Warranty does not extend to damages or malfunctions to parts or products that are not a result of defects in the materials or workmanship, including misuse by customers and products lacking Proof of Purchase.

Free Shipping

Orders exceeding $39 qualify for free FedEx Ground shipping, accessible only within the 48 contiguous United States. Currently, we are unable to accept orders for APO’s and P.O. Boxes in Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
All orders are dispatched from our warehouses situated in GA and CA within the USA.

• Buford, GA
• Rancho Cucamonga, CA
• San Diego, CA

We restrict shipping to physical addresses within the 48 contiguous United States and do not extend our services to Alaska, Hawaii, APO/FPO addresses, US Protectorates, or any location outside the United States.

Proper maintenance of your pet stroller will maximize its longevity and ensure your pet's safety.

Here are some essential care tips:

✔️Regularly remove debris from the wheels and apply a non-silicon based lubricant to ensure smooth maneuverability and extend wheel life.

✔️Before each use, check folding mechanisms, zippers, and fasteners. Address any issues promptly to prevent further damage and ensure safety.

✔️Use mild detergents and cold water to clean the fabric areas and canopy. Wipe with a damp cloth, followed by a dry towel, and allow to air dry completely.

✔️Ensure your pet's weight aligns with the stroller's specified limits to maintain structural integrity and safety.

✔️Fold and keep the stroller in a clean, dry area to prevent damage, corrosion, or mildew.

By following these guidelines, you can maximize your pet stroller's performance and lifespan.